We make sure that all our customers who aren’t at fault get a replacement vehicle that’s a similar size and specification as their own, and you’ll get to keep that until your own car has been repaired or; if it cannot be repaired, until you’ve received your settlement cheque.
We take pride in having the most diverse fleet in the marketplace and are able to supply replacement vehicles to cover almost any requirement; including specialist vehicles like taxis and dual control cars for driving instructors.
With strategically located depots we are able to respond rapidly and efficiently and provide a nationwide service. We’ll deliver and collect your replacement vehicle completely free of charge to a convenient location.
Replacement vehicles are delivered by one of our uniformed drivers to the most suitable location, whether that is a home address or place of work.
The replacement vehicle will stay with you till you receive a pre-accident value cheque, provided it is for a reasonable period of time. For example:
- If you are a taxi driver we arrange a replacement PCO car.
- If you are a driving instructor we can arrange a dual controlled vehicle.
- If you have a prestige car in need of a prestige vehicle for work we will organize one for you.
- If you tow large box we arrange a suitable vehicle with a tow bar.
The above services are provided at no extra cost to you as we recover them from the third party. We arrange an ATE policy if needed to cover any charges.
The cost of the hire will be recovered directly from the negligent driver’s insurance company.